FAQ

Here are some Frequently Asked Questions by our wedding guests. Please get in touch if you want to know anything!
How do I contact you?
1) By email – meetusinmexico@yahoo.com.au
 
2) By phone while in Mexico: +52 916 126 45 69 (our Mexican number) or +61 409 616 909 (WhatsApp)
What do I need to tell you?
If you haven’t already in your RSVP, please let us know what time and date you will be arriving at the resort so we know when to expect you.
 
What is the Zika virus and should I be worried?
For definitive information on the virus and any other health concerns you might have please visit the World Health Organisation factsheet on their website.
The resort provides free insect repellant stations which will be located at various points throughout the site. They also spray daily for mosquitos.
 
What is included in “all-inclusive”?
The resort is considered an all-inclusive resort which means that most of your needs throughout your time there should be covered in the resort price.
The “All inclusive” for all guests, regardless of your package,includes:
  • All meals included every day: Buffet Breakfast, Buffet Lunch, Buffet or à la carte Dinner. This includes the 24 hour Snack Bar, “El Nido”;
  • Unlimited domestic drinks: beer, soft drinks, house wine and domestic & international cocktails including disco (18+) 24 hours within the Resort;
  • Hotel Taxes and service charges;
  • Free WiFi in designated public areas of the hotel;
  • 2 Tennis Courts – unlimited day and night use within schedule of operation (reservation required). Includes equipment (balls & rackets), proper attire and court shoes required;
  • Water sports: Boogie board, Sailing (insurance fee applies, lessons not included) & Kayaking (subject to ocean conditions). Snorkeling gear (1 hour per day) and introductory Scuba Diving lesson in pool (once per stay);
  • Gym: free use of fitness equipment, sauna, steam room & Jacuzzi (18 + yrs);
  • Daily activities program with our sports and entertainment team: archery, darts, dancing courses, billiards, football, zumba, beach activities, pool games, water aerobics, water polo, beach volleyball and water volleyball;
  • 3 Pools: 1 Exclusive for Select Club Adults Only 21+ Guests, 1 Chill Out Pool, 1 Activities Pool with separate children area;
  •  Splashing Water Park for children with 17 fun water slides and games surrounded by water spouts;
  •  Kids Club from 10:00 am to 10:00 pm with fully supervised activities program such as: children’s pool, games and arts & crafts and mini disco;
  • Baby Club for infants ages 2-3 years from 10 am to 1 pm and 3 to 6 pm;
  • Teens Activities for 13 to 17 years old with assistance of our animation and sports team. Music, pool tables, table tennis, foosball (table football), beach soccer, etc;
  • Nightly entertainment at the theatre: Shows, live music and theme nights, movies, etc;
  • Trendy Disco Bar with music from 11pm to 2 am (18+);
  • Xcalacoco Events: • Participate in these fantastic celebrations of the Mayan people.  Allow yourself to be carried away by the sound, the smell and the movements of ancient rituals that will transport your spirit to a mystic time in the Mayan culture:
    • The Arrival on the Beach
    • Offering in the Cenote
    • The Fire of Life.
 
OPTIONAL ACTIVITIES: (Extra charges apply)
  • Arts & Crafts;
  • Baby Sitting Service;
  • Spa: Massages, body treatments, beauty salon, Temazcal  (18+ yrs);
  • Golf: 18 hole course designed by Nick Price inside the residential complex of Grand Coral (right next to the hotel);
  • Scuba diving & reef snorkeling trips;
  • Sight Seeing Tours (Coba, Chichen-Itza, Tulum, Xcaret, Xel-Ha etc);
  • Car Rental;
  • Romantic Dinners on the Beach;
  • A la carte wines;
  • ATM machine & money exchange;
  • Photo Shop;
  • Medical Service;
  • Laundry Service.
 
For more information, please contact the resort on reservas.web@sandos.com.
 
Tentative Itinerary
The bride and groom’s family arrive on Monday 11th and leave on Monday 18th. The official activities for the week will be communicated closer to the date but here is an idea of what you can expect to participate in outside of the resort’s activities just for the wedding guests.
 
Itinerary
Thursday – Day trip and drinks after dinner in Playa del Carmen
Friday – Group dinner in the resort
Saturday afternoon at 4:30pm – The Wedding!
Sunday – Brunch at the resort
 
Thursday night drinks
For those that will be there, this will be a combination hen’s night/buck’s party. We’ll all meet in the lobby and arrange taxis to take us into town for some drinks at a local bar.
 
Day trip
After breakfast at the resort we’ll meet in the lobby and take a bus to Coba to see these beautiful ruins in the jungle. You can even climb the highest temple in the Maya world, Nohuch Mul, if you dare! At over 130 feet, visitors who brave the steep climb up the highest pyramid in Mexico’s Maya world reap the reward of a breathtaking vista.
 
After a couple of hours exploring the ruins we will head into town for a local lunch and then to the Gran Cenote for swimming and snorkelling. This day trip is fully covered by us and is our gift to you as we’re so happy to have you share this special time with us.
 
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What should I bring?
As Sandos is an eco resort, they do not use things like plastic bottles and straws. There are several water dispensers throughout the resort and in the rooms so you may wish to bring a refillable water bottle as they only provide cups and glasses.
 
Sandos has several pools as well as two beach areas. Some of the beach can be rocky so water shoes, like Crocs, could be useful.
 
Other suggestions:
  • Insect repellent;
  • sun screen;
  • sun glasses;
  • hat;
  • floaties for the kids;
  • medicines like panadol or aspirin, as it will be more expensive
 
There is a hotel shop on site for souvenirs and kids toys like buckets and spades but it would be less expensive to pack all your essentials.
 
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What should I wear?
We’ve prepared a Pinterest board to help give you ideas of what to wear to the ceremony. Think smart casual with a beach vibe. Ladies, feel free to wear sandals, wedges or no shoes at all and gentlemen, no shorts! The ceremony and reception will be held on the beach so heels are not the best idea.
 
Otherwise, feel free to wear normal beach wear during your time on Playa Del Carmen. You might choose to have some long pants for walks through the jungle and mangrove forest areas to help with the mosquitoes.
 
What will the weather be like?
Average temperatures in April usually sit at a very warm 27°C, though this can often rise to  31°C and above during the hotter parts of the day. At this time of year you can expect the evenings and nights to be very mild as well, with average low temperatures barely dropping below 23°C. T-shirts, shorts, and swimwear are ideal for April, but you might also want to slip in a thin cardigan or jumper just in case it gets a bit chilly after dark.
 
April is approaching the wet season in Playa del Carmen so it sees more rainfall than the previous months, though it is still a minimal amount. Usually, around 14mm falls throughout the month over an average of 1 day, so it is unlikely you’ll experience any showers during your time there. If you do, they will often be short, sharp bursts that pass quickly, leaving blue skies in their wake.
 
How to get there
The resort is located approximately 52 kilometres from Cancun international Airport or a 45 minute drive.
 
The hotel provides an airport pick up service but we have also booked through this company which receives good reviews:
 
For some general information on your transport options, visit: http://www.cancunairportexpress.com/
Do I need a rental car?
Once you get to the resort, there is not a great need to a have a car. If you want to head to the town centre, taxis are cheap and buses are even cheaper to explore further up and down the coast. There is lots of things to do in the resort itself so you may not need to travel anywhere at all.
 
What can I expect of my time at the resort?
 
There are several activities available for free daily, including bike tours, morning yoga classes, animal feeding, tree planting, cooking and dance classes and you can even go on a romantic boat ride in the on-site cenote. Make sure to talk to with the concierge staff to see what’s on or to make a booking.
 
If you’re super keen you can book in advance with: webrelations.caracol@sandos.com
 
Throughout the resort there are sections of jungle and mangrove forests. You will most likely see wild animals including macaws, peacocks and spider monkeys.
 
As well as the main pool, where games and activities are held, there are other pools you can visit for a quieter experience. There is also an aqua park for the kids and the resort is currently building an adult section so big kids can use the water slides too.
 
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There are tennis courts, beach volleyball, kayaks, boogie boards, snorkelling, supervised kids’ club and fitness centre. Have a look at the full range of things to do here:
 
There is a show on every night at 8pm or 8:30pm including a Mayan Xcalacoco performance and a Michael Jackson show.
 
Keep this timing in mind when you are planning for dinner so you can make sure to see the shows that you are interested in.
 
If you’re bringing kids, we’ve read that they can participate in one of the nightly shows and rehearse during kids’ club hours. Chat to the staff at the kids’ club if this is something you might be interested in.
 
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A la carte restaurants don’t need booking in advance except for the Japanese restaurant. You can email the resort up to a week in advance here: webrelations.caracol@sandos.com or on arrival to make a booking.
 
Other things to note
When checking in you might be invited to do a tour of the resort which will include an offer to upgrade to the Royal Club section. If you’re definitely not interested then you can decline and skip this tour.
 
We’ve read reviews that pillows can be on the hard side but if you don’t like something in your room you can just put in a request with guest services.
Gifts are not needed as we are just excited that you have taken the time and the expense to share in our wedding with us.
 
If you have any questions or would like some travel advice, please don’t hesitate to get in touch. My sister’s been in Mexico for three months now and would be happy to help.
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